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Privacy Policy

Last Revised: May 29, 2015

We believe that you should know what information we collect from you, as well as how that information is used, disclosed and protected. We have created this privacy policy statement (the "Policy") to explain our privacy practices and policies. By using this Web Site and/or applying for service from MTPCS, LLC and its affiliates ("Cellular One") you agree to the terms and conditions in this Policy, and consent to any action consistent with this Policy.

Following the answers to Frequently Asked Questions, we identify our policies and provide you with information regarding how to communicate with us if you have any questions about this Policy.

FREQUENTLY ASKED QUESTIONS

Does Cellular One collect personal information about me?
Cellular One collects a variety of personal information about users of our products or services. This includes personally identifiable information that can be directly associated with a specific person or entity such as a name, address, telephone number and email address as well as information that relates to how and where you use our service.

Does Cellular One collect information about children under the age of 13?
The Cellular One Web Site is not directed toward children. See our policy in connection with the Children's Online Privacy Protection Act. Be aware that any information we may collect through usage of Cellular One wireless devices and services will be treated as the information of the adult subscriber.

How Does Cellular One Use Personal Information?
We use personal information for billing purposes, to provide services or complete transactions you have requested and to anticipate and resolve problems with your services. We may also use this information to create and inform you of products or services from Cellular One that may better meet your needs.

When Does Cellular One Disclose Personal Information?
We do not sell information to third parties. We may in certain circumstances disclose personal information to third parties. We will disclose personal information to third parties when necessary to provide or bill you for service (i.e., to process a credit card payment or ship an order), and when we have your consent to do so, such as to complete a transaction you have requested or as part of the terms and conditions of a particular service. We also may disclose personal information to third parties to protect the rights and property of the company or its subscribers, or in connection with its legal obligations.

Does Cellular One Use Cookies?
A cookie is a very small text file placed on your hard drive by a web page server. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you. At this time, we only utilize browser-based cookies to maintain a user's session for continuity of navigation while viewing our site and subsequent visits to review information. Browser-based cookies are placed on your hard drive in your web browser's cache file and allow the user to bypass certain viewing restrictions based on the user's location. The use of cookies does not allow Cellular One access to any files or private information stored on the user's computer.

What About Links to Other Web Sites?
The Cellular One Web Site may contain links to other Web Sites. Cellular One is not responsible for the content or privacy policies of other sites.

What About Presence, Location and Tracking Information?
Our network knows the general location of your phone equipment whenever it is turned on. We also may provide your network location to emergency service providers if you place a 911 call. If you download and use any software application that accesses location information generated by your phone equipment, you are providing your location information to one or more third parties via that software application. It is your responsibility to investigate the privacy policies of any such third parties. We are not responsible for information that you disclose or permit to be disclosed to third parties.

How Secure is Information About Me?
We maintain a variety of physical, electronic and procedural safeguards to guard your personal information. An important part of securing and protecting your personal information is your responsibility to protect against unauthorized access to your computer, wireless device, SIM card, user name, password, etc. (including those of all authorized users on your account). Furthermore, you are responsible for clearing all information, including but not limited to messages, contacts, downloads, uploads, media, and browsing history, from any device that you return.

Can I Check Account Information for Accuracy?
Through our Customer Care organization and our retail stores, you, and any authorized users on your account, can change or review account information, including information relating to features, service options or calling plans you have selected.

Will This Policy Be Updated?
Cellular One expects to update this Policy periodically. You should refer back to this page often for the latest information and effective date of any changes to the Policy.

To Whom Should I Direct Privacy Questions or Concerns?
Cellular One is committed to the policies set forth in this Policy. If you have any questions, comments or concerns about this Policy, please contact Customer Care at 1-866-702-1248, or by dialing 611 from your wireless device. If you'd rather write us, you can email us at csr@cellonenation.com or send it by mail to Cellular One Customer Care, 301 W Business HWY 83, McAllen, TX 78501.

POLICIES
Information Collected About You
We collect a variety of personal information about users of our products or services. Personal information is information that can be directly associated with a specific person or entity such as name, address, telephone number, email address, or information about activities directly linked to that person.

In an agreement with a business or government customer, our customer is a business or other entity purchasing service for employees or other authorized users. If you receive certain benefits through a business or government customer's agreement with us, this Policy will generally govern your personal information. If you are liable for your own charges under such business or government account, then we may share enough account information with that entity to verify your continuing eligibility for those benefits. However, if you receive service where a business or government entity pays your charges or is otherwise liable for the charges, we may share your account information with that entity.

Our definition of personal information does not include "aggregate" information. Aggregate information is data we collect about a group or category of services or customers from which individual customer identities have been removed. For example, we could prepare a report that indicates that a certain number of our customers always use their wireless phones at a certain time of day at a specific location. Aggregate data helps us understand trends and customer needs so that we can better consider new services or tailor existing services to customer desires.
Here are the types of personal and other information we collect. You should refer to the rest of this Policy to see how we use, disclose and protect that information:
* Information You Give Us: We collect information you give us when you purchase a Cellular One product or use our services. For example, you may provide us a billing address and credit information, including your social security number or business identifier when signing up for service. You might not have thought about it this way, but the numbers dialed from your wireless phone to make a call is an example of information you give us and that we collect and use to bill you appropriately and/or investigate claims of fraudulent usage.
* Automatically Collected Information: We automatically receive certain types of information whenever you interact with us. For example, when you visit the Cellular One Web Site, our systems automatically collect your IP address and the type of browser you use. This information is not linked by us to personal information, but rather only used to compile aggregate information. Similarly, all wireless communications systems know when your phone is turned on and approximately where the device is physically located - that's how calls or messages are delivered to you in real time.
* Information from Other Sources: We may obtain information about you from outside sources and add it to or combine it with your account information. For example, we may receive credit information for purposes of initiating service. We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. And, we often receive information from the dealer from whom you may have purchased your wireless phone or device prior to initiating service with us.

Customer Proprietary Network Information
Under federal law, you have a right, and we have a duty, to protect the confidentiality of customer proprietary network information or "CPNI" (the quantity, technical configuration, type, destination, location and amount of use of services you purchase, and related billing information). Your privacy is important to us. We only use CPNI in order to provide, monitor, confirm, change, resolve problems and bill you for the services and products you select. You have a right to approve or deny our use of CPNI to develop or offer new or different products or services to you, and our sharing of CPNI with our affiliates, agents and parent companies, and their subsidiaries. We may ask you to provide express consent to our sharing of CPNI for these purposes. We may also advise you that we will assume you consent unless you deny these uses of CPNI ("opt out"). You may opt out or revoke a prior consent at any time by notifying us in writing, providing your name, home address, home phone number including area code, wireless phone number including area code, service billing address, and service account number. Denying these uses of CPNI will not affect provision of any services to which you subscribe. However, it would diminish our ability to offer you products and services best suited to your individual needs. Any approval or denial of approval for use of CPNI outside of our services to which you already subscribe is valid until you revoke or limit it. We may still use or disclose your CPNI in accordance with laws or legal process, to bill and provide services and notifications pursuant to your customer agreement, and as you otherwise authorize.

Children's Online Privacy Protection Act
In compliance with the Children's Online Privacy Protection Act, if we make available offers and products online where a child informs us that he or she is under the age of 13, we will ask a parent to confirm his or her consent in advance of further collection, use or disclosure of personal information from that child. Be aware that any information we may collect through usage of Cellular One wireless devices and services will be treated as the information of the adult subscriber.

Use of Personal Information
Internal Use: In general, we use personal information to serve our customers, to enhance and extend our customer relationship, to provide information and services to applicants and others who request it, and so our customers can take maximum advantage of our products and services. For example, by understanding how you use our Web Site, we are able to customize and personalize your experience. More specifically, we use personal information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and to create and inform you of products or services from Cellular One that better meet your needs. Cellular One may use e-mail, short text messages, telemarketing and direct mail to inform you about products or services we think will interest you.

Disclosure to Third Parties: We share personal information with third parties as necessary to complete a transaction, perform a service on our behalf (such as enhancing our ability to serve you better) or perform a service that you have requested. When the third party acts solely on our behalf, Cellular One informs them of their privacy obligations and our policies, including compliance with legal protections for your personal information. For example, our vendors process and print your billing statement on our behalf, and they can only use the personal information we give them to produce the billing statement. We will not knowingly make other disclosures without your consent.

Depending on the service, we may obtain your consent to disclose personal information in a number of ways, including:
* In writing;
* Verbally;
* Online by clicking a button;
* Through the use of a dialing string or button on a wireless device or handset;
* At the time of service initiation when your consent is part of the required terms and conditions to use the service; or
* By notifying you of our policy and giving you the opportunity to "opt out" as described above.
For example, your consent to disclose personal information can be implied simply by the nature of your request, such as when you ask us to deliver an e-mail or short message to another person. Your return address is disclosed as part of the service and your consent to do so is implied by your use of the service. Cellular One may also disclose personal information to an authorized user on your account.

From time to time you may be able to participate in contests, giveaways or other similar promotions we sponsor. Except as explained otherwise in the rules for a particular contest, giveaway or promotion, any personal information you provide will be used in accordance with this Policy. In addition, from time to time you may be able to participate in our surveys to help us improve our offerings and services. Any personal information that may be collected from a survey will be used for our internal purposes.

Business Transfers: Information about our users, including personal information, may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company.
Protection of Cellular One and Others: We release personal information when we believe release is appropriate to comply with the law (e.g., a subpoena, E911 information, etc.); to enforce or apply our customer agreements; initiate, render, bill, and collect for services; protect our rights or property, or to protect users of those services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such services; facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

Information About Your Telephone Usage and Who You Call
Under federal law, you have a right, and we have a duty, to protect the confidentiality of information about your telephone usage, the services you buy from us, who you call and the location of your device on our network when you make a voice call. We will not knowingly disclose this type of information except as provided for in this Policy.

Our Use of Cookies
A cookie is a very small text file placed on your hard drive by a web page server. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you. At this time, we only utilize browser-based cookies to maintain a user's session for continuity of navigation while viewing our site and subsequent visits to review information. Browser-based cookies are placed on your hard drive in your web browser's cache file and allow the user to bypass certain viewing restrictions based on the user's location. The use of cookies does not allow Cellular One access to any files or private information stored on the user's computer.

Our web pages may contain electronic images known as invisible single-pixel gifs (GIFs) that allow us to count users who have visited those pages. Cellular One may include GIFs in promotional e-mail messages or our newsletters in order to count how many messages have been opened and acted upon. GIFs collect only a limited set of information such as a cookie number, time and date of a page view, and a description of the page on which the GIF resides.

Presence, Location and Tracking
To make wireless communications possible, the network knows the general location of your phone or wireless device whenever it is turned on. Your wireless device sends out a periodic signal to the nearest radio tower/cell site so that the network will know where to route an incoming communication and how to properly bill for the service. This is necessary to make wireless communications possible.

If you dial 911 for emergency services, we may provide your network location to a public safety answering point, emergency medical service provider or emergency dispatch provider, public safety, fire service, or law enforcement official, or hospital emergency or trauma care facility. The law also permits us to disclose the location of a device on our network without a user's consent (1) to a user's legal guardian or members of a user's immediate family in an emergency situation that involves the risk of death or serious physical harm, (2) to database management services or information providers solely to assist in delivering emergency services, or (3) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure of a device's location on the network without delay.
If you download and use any software application that accesses location information generated by your phone equipment, you are providing your location information to one or more third parties via that software application. It is your responsibility to investigate the privacy policies of any such third parties.
Network and Information Security
We maintain a variety of physical, electronic, and procedural safeguards to protect your personal information. We use accepted tools and techniques to protect against unauthorized access to our systems. In addition, we work to protect the security of your personal information during collection and transmission via the Cellular One Web Site by using Secure Sockets Layer (SSL) software technology. This encrypts your information between your web browser and the host site to which you connect. You should be aware that Cellular One has no control over the security of other sites on the Internet you might visit, interact with, download software applications from, or from which you buy products or services. You should also be aware that despite our reasonable efforts, we cannot guaranty absolute security of your personal information. An important part of securing and protecting your personal information is your effort to protect against unauthorized access to your computer, wireless device, SIM card, user name, password, etc. (including those of all authorized users on your account). Also, be sure to sign off when finished using a shared computer and always log out of any site and close the web browser application after viewing personal account information. Furthermore, you are responsible for clearing all information, including but not limited to messages, contacts, downloads, uploads, media, and browsing history, from any device that you return.

You may also want to utilize our wireless service to take advantage of services and products offered by other companies. In those cases, you will be providing information to those companies, and information about you received by those third parties will be governed by their privacy policies, not this Policy. For example, if you are roaming on the network of another carrier, information about your usage and the numbers you dial will be available to the carrier providing the service. Also, as another example, if you purchase something using our wireless Internet service, you will be disclosing personal information directly to the company facilitating the transaction, a merchant bank and the merchant. Finally, if you bought your wireless device from a dealer, both the dealer and Cellular One will have personal information as a result of the transaction. Whenever third parties have a role in any such transaction, you should review their privacy policies as well.
Checking Account Information for Accuracy
Through our Customer Care organization and our retail stores, you, and any authorized users on your account, can change or review account information, including information relating to features, service options or calling plans you have selected. For Customer Care contact information, go to the "Contact Us" section.

Updating this Policy
Cellular One will revise or update this Policy if our practices change, as we change existing or add new services or as we develop better ways to inform you of products we think will be of interest. You should refer back to this page often for the latest information and the effective date of any changes. Your use of the Web Site and/or Cellular One service following the effective date of any change to this Policy will constitute your acceptance of the Policy as revised.

Contact Us
Cellular One is committed to the policies set forth in this Policy. If you have any questions, comments or concerns about this Policy, please contact Customer Care at 1-866-702-1248, or by dialing 611 from your wireless device. If you'd rather write us, you can email us at csr@cellonenation.com or send it by mail to Cellular One Customer Care, 301 W Business HWY 83, McAllen, TX 78501.


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