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At Cellular One, we realize our customers choose us because we offer something special, something different and better than AT&T® or Verizon®.

We treat our customers like royalty. This shows in our customer service. When you call us, you'll see that...

We treat our customers like royalty. This shows in our customer service. When you call us, you'll see that we are focused on giving you the best experience possible. Unlike our competitors, we care about what you think. After every call, we ask you to take a voluntary survey because we want to know how well we met your expectations. Unlike our competitors, our customer service is handled 100% in the United States of America and it's handled 100% by Cellular One employees. We don't outsource and we don't offshore. Our relationship with you is too important. Give us a call and find out for yourself!

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Contact Us

Whether you need immediate online assistance, would like to speak with someone, need to mail us something or would like to simply leave us some feedback We are here to support you.

   Call Customer Care

If you would like to speak with someone regarding new service, billing questions, making a payment, getting technical assistance, or have general questions about your account give us a call. We have specially trained customer service representatives standing by to assist you.


Customer Care

866-702-1248

Inquire About New Service

888-829-9229

Customer Care Hours (CDT)

Mon-Fri: 8am-7pm
Sat: 8am-5pm
Sun: Closed




   Mail Us

Need to mail in a payment, paperwork form, send feedback, or just prefer to reach us my mail? Just drop an envelope it in the mail and we will get back with you as soon possible.

Mail Paperwork:

301 W Business HWY 83
McAllen, TX 78501
Mail Payment:

P.O. Box 660890
Dallas, TX 75266
   Send Feedback

If you would like to share information with us on how we are doing, leave us a suggestion, or have a question that is related to an urgent issue, click below to submit your feedback and we will have someone reach out to you within 24 hours. We look forward to hearing from you. Send Feedback

Need Support?Need Support?

Need Help? Try our FAQ for easy solutions to common problems. For more in depth solutions, just give us a call or use our easy form below:

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Community InvolvementCommunity Involvement

Cellular One is actively involved in the communities we serve

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