If you are not completely satisfied with your new Cellular One service, simply return your device and deactivate service within 30 days of purchase and activation. We will cancel your contract and waive your early termination fee. You will be responsible for the service you used, activation fee and other charges and taxes incurred prior to cancellation. The Satisfaction Guarantee does not apply to existing customers that add a new line of service to an existing account number or customers that renew/upgrade an existing service line. If you are not completely satisfied with a Cellular One accessory, you may return the accessory within 30 days of purchase for a full refund. Headsets and any accessory that included software are not returnable.
In order to be eligible for a refund of the purchase price, equipment must be returned with original receipt and packaging, in like-new condition, with all included items (battery, charger, manual, etc.) and no visible damage. A restocking fee of fifty dollars ($50.00) for standard handsets and prepay package returns and one hundred dollars ($100.00) for a data device (Blackberry, PDA, etc.) applies to any device not returned in this condition. A fifteen-dollar ($15.00) restocking fee applies for any separate accessory purchase that is not returned in this condition. Unused airtime balances are non-refundable.
If you purchased your equipment from an authorized dealer, you must return it to that authorized dealer location for their return details. For customers porting in their phone number from another carrier, service activation date is considered the day the port to Cellular One is complete. If you utilize the 30-day return option, your Cellular One number cannot be ported out to another carrier. The Satisfaction Guarantee does not apply to equipment received through insurance claims, warranty returns or defective products from the manufacturer.
Purchases made by cash or check will be refunded by the same method of original payment if returned within the same business day. Purchases made by cash or check and returned at a later date will be refunded by a company check. Purchases made by a credit/debit card will be refunded to a credit/debit card. Credit or debit cards must be present at time of return. Check refunds will be sent to the original account holder within six (6) to eight (8) weeks of return.
